Privacy Policy

Acey ApS ("Aceyio", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use the Aceyio platform (the "Service").

1. Information we collect

We collect the following categories of information:

• Account information: name, email address, company name, and password when you register for an account.
• Billing information: billing name, address and payment details. Payment card data is collected and processed directly by our third-party payment processor; Aceyio does not store full card numbers on its own servers.
• Usage data: information about how you interact with the Service, such as pages visited, features used, and app listings you track.
• Device and log data: IP address, browser type, operating system, and timestamps, collected automatically via cookies and similar technologies.
• Communications: information you provide when you contact our support or sales team.

2. How we use your information

• To provide, operate and maintain the Service, including your dashboard and ASO reports.
• To process subscription payments and manage billing through our payment processor.
• To communicate with you about your account, updates, and customer support requests.
• To improve and personalize the Service, including analyzing usage trends.
• To send you product updates and marketing communications, where you have opted in; you may unsubscribe at any time.
• To detect, prevent and address fraud, security issues, and technical problems.
• To comply with legal obligations.

3. How we share your information

We do not sell your personal information. We may share information with:

• Service providers: including our payment processor, cloud hosting providers, email delivery providers, and analytics providers, who process data on our behalf under appropriate confidentiality and data protection obligations.
• Legal and compliance: where required to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality arrangements.

4. Payment processing

All payments on Aceyio are processed by a PCI-DSS compliant third-party payment processor. When you make a payment, your card details are transmitted directly and securely to our payment processor; Aceyio never sees or stores your full card number, CVC, or expiration date.

5. Cookies

We use cookies and similar technologies to operate the Service, remember your preferences, and understand how visitors use our website. You can control cookies through your browser settings; disabling cookies may limit some functionality of the Service.

6. Data retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time, subject to legal retention requirements (e.g., billing records).

7. Data security

We implement industry-standard technical and organizational measures, including encryption in transit (TLS) and access controls, to protect your information against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at [email protected]. We will respond to your request within a reasonable time and in accordance with applicable law.

9. International data transfers

Acey ApS is based in Denmark, and your information may be processed within the European Economic Area or other countries where our service providers operate. Where required, we rely on appropriate safeguards for international data transfers, such as the EU Standard Contractual Clauses.

10. Children's privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date above.

12. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected] or write to us at Acey ApS, Lertoften 27, 4000 Roskilde, Denmark.