Last updated: November 3, 2026
This Refund & Cancellation Policy explains how subscription cancellations and refunds work for Aceyio's Starter, Growth and Scale plans. It should be read together with our Terms of Service.
Every new account can start a 14-day free trial on any plan without entering payment details. You will not be charged anything until you actively choose to subscribe at the end of the trial.
If you are not satisfied with Aceyio after your first payment, you may request a full refund within 14 calendar days of that charge by contacting [email protected]. Approved refunds are issued to the original payment method via our payment processor and typically appear within 5–10 business days, depending on your bank or card issuer.
The money-back guarantee applies only to your first payment on a new subscription. Charges for subsequent monthly or annual renewal periods are non-refundable, except where required by applicable law. We encourage you to cancel before your renewal date if you do not wish to continue.
You can cancel your subscription at any time from your account's billing settings, or by emailing [email protected]. There is no cancellation fee and no minimum commitment period.
If you purchase an annual plan and request a refund within the first 14 days, you will receive a full refund in accordance with Section 2. After the initial 14-day window, annual plans can still be cancelled at any time to stop future renewals, but the remaining months of the current annual term are non-refundable, except where required by applicable law.
If you believe you were charged in error, or you have a billing dispute, please contact us at [email protected] before initiating a chargeback with your bank. We aim to resolve all billing issues within 5 business days.
All payments and refunds are processed through our third-party payment processor. Refunds are always issued to the original payment method used for the purchase; we cannot issue refunds to a different card, account, or via alternative payment methods.
We may update this Refund & Cancellation Policy from time to time. The updated policy will be posted on this page with a revised "Last updated" date.
For any refund or cancellation requests, contact our billing team at [email protected] or write to us at Acey ApS, Lertoften 27, 4000 Roskilde, Denmark.